Cookies & Privacy Policy

At Johnson's Veterinary Products, we're committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you're happy with any changes. By using our website, you're agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to Johnsons Veterinary Products Ltd, 5 Reddicap Trading Estate, Sutton Coldfield, B75 7DF. Alternatively, you can telephone 0121 378 1684.

Who are we?

We're Johnson's Veterinary Products, a family company since 1921 that specialises in pet health care products.

How do we collect information from you?

We obtain information about you when you use our website, email, fax, write to us or contact us via the telephone, for example, when you contact us about products and services, place orders with us, apply for vacancies and any general enquires you may have etc.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, and information relevant for processing your order or dealing with your enquiry

If you purchase a product from us or hold an account with us your payment information will be collected by our trained payment processors, who specialise in the secure processing of transactions, as explained below.

How is your information used?

We may use your information to:
  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about campaigns, special offers etc
  • activities, promotions of our goods and services
  • process job applications
  • The lawful basis for processing your information will be Legitimate Interest.
We will retain your information for as long as is necessary for the purpose for which it was collected, and for a period of 7 years afterwards. We are legally required to hold some types of information to fulfil our statutory obligations.


We will collect details such as email address, name, contact telephone number, address, bank details in order to contact you about goods or services ordered with you and to place further orders. We will keep the personal data for 7 years further to being provided with the goods/services.

Who has access to your information?

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes. Third Party Service Providers working on our behalf: We may disclose your information to third parties for the following legitimate interests:
  • To staff members, suppliers, contractors and couriers in order to facilitate the provision of goods, services or product information to you;
  • To our affiliated entities to support internal administration;
  • IT software providers that host our website and store data on our behalf.
We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

How you can access and update your information

Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form.

The accuracy of your information is also important to us. If you change your address or email address, or any of the other information we hold is inaccurate or out of date, please email us at:, or write to us at: Johnsons Veterinary Products, 5 Reddicap Trading Estate, Sutton Coldfield, B75 7DF. Alternatively, you can telephone 0121 378 1684

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it's treated securely. Any sensitive information will only be kept as long as necessary for the purpose it has been collected for, and disposed of safely and securely.


We will not analyse your personal information to create a profile of your interests and preferences.

Use of 'cookies'

Like many other websites, Johnson's website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. We only use strictly necessary cookies on our site we do not use any tracking or third party cookies.

16 or Under

Johnson's does not knowingly collect personally identifiable information from users under the age of 16, we are concerned to protect the privacy of children aged 16 or under, if you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide us with personal information.

General Data Protection Regulation

Johnson's comply with all data protection principles under the GDPR, all personal information we hold will be:
1. Processed lawfully, fairly and in a transparent manner
2. Collected only for legitimate purposes
3. Adequate, relevant and limited to what is necessary
4. Accurate and, where necessary kept up to date
5. Kept for no longer than necessary
6. Processed in a way that ensures appropriate security of the data.

Review of this Policy

We reserve the right to update this privacy policy at any time
Last updated: May 2018.